Contact & Support
We're here to help! Get in touch with our support team for any questions, issues, or feedback.
Email Support
Our primary support channel for all inquiries
Response Time: We typically respond within 24 hours during business days
support@SoraVideo.ltdHow Can We Help?
Manage Your Subscription
Access the Creem Customer Portal to update payment methods or cancel your subscription
How to Access the Portal:
- •Via Dashboard: Navigate to Account → Billing in your SoraVideo AI dashboard
- •Via Email Receipt: After each successful payment, you receive a receipt email containing a magic link to the Creem Customer Portal
Cancel Anytime: You can manage or cancel your subscription directly through the Creem Customer Portal using the magic link in your receipt emails or by accessing it from your account dashboard. Self-service cancellation and billing updates are available 24/7.
Before Contacting Support
Please check our FAQ section for quick answers to common questions about credits, video generation, and subscriptions.
When contacting support, please include your account email and a detailed description of your issue to help us assist you faster.
Self-Help Resources
Legal & Policies
Support Hours: Our team is available Monday through Friday, 9 AM - 6 PM PST. We respond to all inquiries within 24 hours during business days. For urgent billing issues, please mark your email as "Urgent".
Important: SoraVideo AI is an independent platform providing custom interfaces for third-party AI models. We are not affiliated with any AI model providers. For support with our platform, contact us at support@SoraVideo.ltd