Refund Policy

Eligibility Criteria

How to Request a Refund

Required Information

Please include the following details in your refund request:

• Your SoraVideo AI account email address
• Full name associated with the account
• Transaction ID or order number
• Payment date
• Brief explanation for the refund request

Processing Your Refund

Review Process

Our customer success team will carefully evaluate each refund application. We review all eligible requests to ensure they meet our refund criteria.

Refund Method

Approved refunds will be processed through your original payment method. You will receive the refund to the same card or payment account used for the purchase.

Timeframe

Refunds are typically completed within 5-7 business days after approval. Depending on your payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Important Notes

• One-Time Credits: Refunds do not apply to one-time credit purchases. These are final and non-refundable once purchased.
• Annual Subscriptions: Pro-rated refunds may be considered for annual subscriptions on a case-by-case basis within the first 30 days.
• Policy Changes: This refund policy may be updated periodically. We recommend reviewing the current policy before making a purchase.
• Chargebacks: Initiating a chargeback before contacting our support team may result in immediate account suspension and forfeiture of refund eligibility.